Customer Success Manager

Permanent employee, Full-time · Hamburg, Bremen

Your mission

Customer Onboarding: Partner with our Professional Services team and onboard new customers through onsite and online training, creating interactive courses and driving change of behavior of humans at our customers and their service providers and suppliers.
Value Creation: You build and maintain strong relationships with your customers, become their trusted advisor for best practices, maximize customer value creation, and you are their first contact point at Logward.
Problem Solving: Partner with our Support and Engineering teams to minimize reaction and solving times of customer issues. Identify patterns and solve root causes together with our Product Development teams. Proactively monitor usage, health, and overall satisfaction.
Long-term Planning: Collaborate with our Sales team and your customers to design, manage, and execute long-term rollout and growth plans. You own your book of business and develop strategies, milestones, and metrics for success including renewal, cross- and up-sell.
Tell Stories with Data: You leverage our no-code technology and collaborate with our Data Scientist teams to analyze and interpret customer data, provide valuable insights through dashboards, and advise your customers where to act based on their data.

What we look for in a professional:

Customer Focus and Urge to be in the Driver’s Seat
Analytical and Problem-Solving Skills
Domain Expertise in Logistics or Supply Chain
Strong Communication, Project Management, and Prioritization Skills
Love for Technology, Data, and continuous Learning
Business fluent in German and English

What we bring:

Fun and engaging international team (7 nationalities) in our centrally located offices in Hamburg
and Bangalore.
Weekly company-wide fun sessions
Mentorship groups
Comprehensive benefits package

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About us

Logward is the benchmark when it comes to offering “Supply Chain Management as a Service.”

We are a software company run by supply chain experts and top rate developers. Tracing our roots to the school of freight forwarding, we strive to use cutting-edge technology for solving the industry's problems and complexities. With that said, we know that human intelligence and hard work makes it all come together.

Since our founding in 2018, we’ve focused on building a team of people who are not only talented, but fundamentally good and fun to work with. Even though we're a diverse team of more than 50 Logwardians between Germany and India, we remain committed to our core values. Learn more in our about us.

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We are looking forward to hearing from you!

Thank you for your interest in Logward GmbH & Co. KG. Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to careers@logward.com.